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Last week I had the privilege of spending three days in São Paulo with technical builders from across Latin America, brought together for a regional tech event full of deep-dive sessions, hands-on workshops, and conversations with customers and partners. What struck me most wasn’t any single session, it was the energy of a technical community […]
This post details how NYCBS partnered with Amazon Web Services (AWS) and AWS partner Pronetx (now part of Caylent) to migrate to Amazon Connect Customer, the AWS cloud contact center service. The migration delivered a 54 percent improvement in patient enrollment and transformed the way NYCBS connects with the patients who need them most.
At the "What's Next with AWS" 2026 event, AWS launched Amazon Quick—an AI assistant for work with a desktop app and expanded integrations—and expanded Amazon Connect into four agentic AI solutions for supply chain, hiring, customer experience, and healthcare. AWS also expended its partnership with OpenAI, bringing models like GPT-5.5, Codex, and Managed Agents to Amazon Bedrock in limited preview.
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