Healthcare organizations face a critical scaling challenge – how to maintain deeply personalized patient interactions as member bases grow, without overwhelming care teams or compromising quality. At Pelago, a digital health company specializing in substance use disorder support, the engineering team found a way to build an AI-powered solution to address this challenge using AWS […]
#customer solutions
13 posts
22 Jul
16 Jul
If you run critical workloads on AWS, such as a contact center on Amazon Connect Customer, database workloads on Amazon Relational Database Service (Amazon RDS), or hybrid connectivity through AWS Direct Connect, service health events demand your attention. But not all events are equal. An operational issue, a scheduled maintenance window, and a deprecation notice […]
13 Jul
Enterprise video surveillance is operating at an unprecedented scale as organizations across retail, banking, quick-service restaurants (QSR), convenience stores, and transportation networks generate petabytes of video data across thousands of distributed locations. As retention requirements grow and organizations seek to extract more operational insights from video, traditional on-premise storage models are becoming increasingly difficult and […]
7 Jul
S&P Global’s innovative disaster recovery strategy using Amazon FSx for NetApp ONTAP snapshots
AWS ArchitectureIn this post, we explain how S&P Global Market Intelligence implemented an innovative disaster recovery solution for their Capital IQ platform using Amazon FSx for NetApp ONTAP. This solution enables immediate failover to read-only mode in a secondary region within 15 minutes, followed by full read-write recovery when needed. This approach achieves reduction in failover time while maintaining data consistency…
29 Jun
In this post, we share our journey and the lessons learned from building and running a fully serverless, multi-account software as a service (SaaS) platform at scale. We’ll explore why true scale-to-zero is critical, how we handle quota management, why engaging AWS service teams early saved us from outages, and which unexpected practices emerged once we scaled from thousands to…
Preventing data exfiltration in machine learning environments with Amazon SageMaker AI
AWS ArchitectureIn this post, we demonstrate how iBusiness implemented a three-layered security architecture using Amazon SageMaker AI, virtual private cloud (VPC) endpoints, and Amazon WorkSpaces Secure Browser to prevent data exfiltration while maintaining data scientist productivity. You can adapt this approach to build secure machine learning environments that balance strict data protection with team scalability.
17 Jun
In this post, we show how Vonage network-powered solutions work with Amazon Cognito to enhance many mobile-first use cases with network-level identity verification. Vonage network-powered solutions are a composable stack of real-time mobile operator intelligence, silent authentication, and integrated fraud protection, which uses the CUSTOM_AUTH flow to complete identity verification in under 5 seconds, with zero user interaction.
15 Jun
In this post, we walk through the legacy architecture challenges, the stateless streaming solution, key implementation patterns, and performance results—a pattern you can apply if you’re building high-traffic APIs that aggregate data from multiple backend sources.
1 Jun
Scaling oncology patient support: How New York Cancer and Blood Specialists transformed customer experience with AWS and Pronetx, now part of Caylent
AWS ArchitectureThis post details how NYCBS partnered with Amazon Web Services (AWS) and AWS partner Pronetx (now part of Caylent) to migrate to Amazon Connect Customer, the AWS cloud contact center service. The migration delivered a 54 percent improvement in patient enrollment and transformed the way NYCBS connects with the patients who need them most.
19 May
How ALS GeoAnalytics LITHOLENS ™ revolutionizes core logging through machine learning with Amazon EKS
AWS ArchitectureThis post explores how ALS GeoAnalytics successfully deployed LITHOLENS ™ with Amazon Elastic Kubernetes Service (Amazon EKS) to scale model training and inference while minimizing cost.
This post introduces a video decoding optimization technique that we have ideated in collaboration with Synthesia Research Engineering team, which we call Asynchronous Frame Generation Pipeline. Adopting this technique allows you to overlap GPU compute, device-to-host (D2H) data transfer, and host-side post-processing. In this post, we apply this technique to the VAE decoder of a Wan video generation model as…
27 Apr
Deloitte optimizes EKS environment provisioning and achieves 89% faster testing environments using Amazon EKS and vCluster
AWS ArchitectureIn this post, we explore how Deloitte used Amazon EKS and vCluster to transform their testing infrastructure.
21 Apr
Real-time analytics: Oldcastle integrates Infor with Amazon Aurora and Amazon Quick Sight
AWS ArchitectureThis post explores how Oldcastle used AWS services to transform their analytics and AI capabilities by integrating Infor ERP with Amazon Aurora and Amazon Quick Sight. We discuss how they overcame the limitations of traditional cloud ERP reporting to deploy real-time dashboards and build a scalable analytics system. This practical, enterprise-grade approach offers a blueprint that organizations can adapt when…